Fitness Policies

Studio Policies

• The Cornerstone Studio is built around creating a safe and happy space for every person who steps inside the door. We ask that everyone adopts The Cornerstone Studio spirit, and treat others the way they would want to be treated. If a participant ever feels that a safe and welcoming environment is not being maintained, please speak to a staff member.
• The Cornerstone Studio is not liable for any injury that may occur during a participant’s time spent at the studio. 
• The Cornerstone Studio is not responsible for lost, stolen or damaged items.
• The Cornerstone Studio reserves the right to refuse service and deny entry.
• The use of cameras or electronic devices is forbidden in the dressing rooms or during class. Mobile phones must be set to silent mode or turned off during class time. 
• Food and beverages (with the exception for water) are not permitted in any studio at any time. The Cornerstone Studio is not a guaranteed peanut/nut-free environment.
• Gum chewing is not permitted in class at any time.

Class Policies

• All fees are subject to 13% HST.
• All fees are non-refundable or transferrable.
• The Cornerstone Studio accepts Mastercard, Visa, Debit, and Cash.
• The Cornerstone Studio reserves the right to place a participant in a specific class, to ensure appropriate skill and fitness level.
• All adult classes are designed for participants 18 years of age or older. Participants who are 15-17 years of age may request to participate in an adult class, however one personal training assessment with a Cornerstone Studio trainer must be completed before being deemed eligible to participate, alongside a signed Parental waiver by a parent or guardian.
• All Cornerstone Studio Trainers have the right to deny a participant from enrolling in or continuing any fitness program, should they believe a participant’s health and/or medical condition prohibits or hinders their own physical safety in any way, or the safety of others.
• The Cornerstone Personal Trainer has the right to deny any student from continuing in any fitness class, and make personal training sessions mandatory, if at any time they feel that the participants’ health/ medical medical condition, or physical considerations prohibit them from proper and safe participation in the physical group training regiments.

Participant Expectations

• Participants must arrive a minimum of 5 minutes prior to class wearing appropriate athletic attire. Late entry will not be permitted.
• All fitness classes require clean, indoor, non-marking shoes, with exception to Stretch & Tone Barre and Core Blast classes.
• The Cornerstone Studio reserves the right to withdraw registration for inappropriate or offensive behaviour.

Group Class Pre-Registration and Cancellation Policies

• Pre-registration for Adult classes is highly encouraged, but is not mandatory.
• Class sizes are limited, therefore registration shall be conducted on a first-come, first-served basis, in the order by which the registrations are received.

How to Pre-Register:

• Pre-registration can be made online through the portal on the Cornerstone Studio website, or by e-mailing register@cornerstonestudio.ca. 
• TELEPHONE PRE-REGISTRATION SHALL NOT BE PERMITTED
• If a minimum of 3 participants have not pre-registered for a morning class by 6pm the evening prior, THE CLASS WILL BE CANCELLED.
• If a minimum of 3 participants have not pre-registered for an evening class by 10am on the same day, THE CLASS WILL BE CANCELLED.
• If a class is cancelled:
• If less than 3 participants are enrolled in a class by the deadlines listed above, an e-mail shall be sent out to all members and class card holders indicating that the class has been cancelled, by the following times:
• Morning Classes: cancellation email will be sent by 8 PM the evening prior
• Evening classes: cancellation email will be sent by 2PM on the day of.

How to Cancel your class after Pre-Registration: 

• If a participant has pre-registered for a class, but needs to cancel or change their enrolment, they do so only by emailing register@cornerstonestudio.ca. No penalty will be charged, should the client’s cancellation email be sent by the deadlines below:
• Morning Classes: email cancellation must be sent by 6 PM the evening prior.
• Evening classes: email cancellation must be sent by 10 AM on the morning of.
• Any attempt to cancel by means of communication other than e-mail will not be accepted.

Late Cancellations or No Shows:

If a client’s class cancellation email is not received by the listed deadlines above, a penalty fee will be charged to the client, as listed below:

 Drop In Classes or Class Cards 

• Cancellations made past the deadline, or no shows will be charged the full amount of their class.
• Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.

Intro Pass Holders, Unlimited Memberships or Fitness Challengers

• Cancellations made past the deadline, or no shows will be charged $5.00 per class.
• Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.

Class Cards

• A two (2) week unlimited introductory class card shall expire two weeks from its date of purchase. A five (5) class card shall expire three (3) months from its date of purchase. A ten (10) class card shall expire six (6) months from its date of purchase. A twenty (20) class card shall expire twelve (12) months from its date of purchase. 
• Any cancellations due to illness shall comply with the illness policy outlined above.

1 Month Memberships 

• Participants who register for the Unlimited One (1) Month Class Membership can drop into an unlimited number of adult classes.
• All fees are subject to 13% HST.
• All fees are non-refundable or transferrable.
• All pre-registration and cancellations shall comply with the policies outlined above.
• Any cancellations due to illness shall comply with the illness policy outlined above.

6 Month Memberships

• Clients who register for the Unlimited Class Membership can drop into an unlimited number of adult classes. 
• By purchasing a six (6) month membership, the participant shall agree to and accept all of the terms of the membership contract, and be bound by those terms for the duration of the membership contract. The membership contract shall be in force for six (6) months from the Contract Start Date. The contract cannot be cancelled during the six (6) month period. 
• By entering a six (6) month membership, the participant agrees to pay the Cornerstone Studio a monthly membership fee of $169.00 per month, which shall be automatically charged via the participant’s pre-authorized credit card.
• All fees are subject to 13% HST.
• All fees are non-refundable or transferrable.
• Payment of the monthly membership fee by any means other than the participant’s credit card shall not be permitted.
• If a credit card payment is declined, the participant shall be notified of the missed payment, and a 5-day grace period shall be given during which point the participant must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.
• Any cancellations due to illness shall comply with the illness policy outlined above.
• The contract can be put on hold once for a minimum of 7 days, and a maximum of 2 weeks. The number of days held, will be added to as additional time at the end of the six (6) month contract.
• All pre-registration and cancellations shall comply with the policies outlined above.
• Any cancellations due to illness shall comply with the illness policy outlined above.

12 Month Memberships

• Clients who register for the Unlimited Class Membership can drop into an unlimited number of adult classes. 
• By purchasing a twelve (12) month membership, the participant shall agree to and accept all of the terms of the membership contract, and be bound by those terms for the duration of the membership contract. The membership contract shall be in force for twelve (12) months from the Contract Start Date. The contract cannot be cancelled during the twelve (12) month period.
• By entering a twelve (12) month membership, the participant agrees to pay the Cornerstone Studio a monthly membership fee of $129.00 per month, which shall be automatically renewed via the participant’s pre-authorized credit card.
• All fees are subject to 13% HST.
• All fees are non-refundable or transferrable.
• Payment of the monthly membership fee by any means other than the participant’s credit card shall not be permitted.
• If a credit card payment is declined, the participant shall be notified of the missed payment, and a 5-day grace period shall be given during which point the participant must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.
• Any cancellations due to illness shall comply with the illness policy outlined above.
• The contract can be put on hold for a minimum of 7 days, and a maximum of 4 weeks. The number of days held, will be added to as additional time at the end of the twelve (12) month contract.
• All pre-registration and cancellations shall comply with the policies outlined above.
• Any cancellations due to illness shall comply with the illness policy outlined above.

Registration

• Bookings for personal training or small group sessions can be made in advance, in person, by phone during office hours, or by emailing register@cornerstonestudio.ca, pending trainer and instructor availability.
• Bookings are not considered complete until payment is received, registration forms are signed and all waivers are submitted.
• The Cornerstone Studio reserves the right to cancel classes at any time.
• The Cornerstone Studio reserves the right to decline re-enrolment.
• It is your responsibility to keep the office up to date with all phone, email, emergency contact and billing information.

Fees and Payments

• Payments for personal training and small group sessions are due in full at the time of the booking.
• All fees are subject to 13% HST.

All fees are non-refundable. Cheques cannot be accepted for personalized classes.

• If a credit card payment is declined, a 5-day grace period will be placed during which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.

Cancellation policies

• All personal training and small group training cancellations must be made a minimum of 48-hours prior to appointment start time. Cancellations must be made through administration. Notifying the trainer directly is not considered a valid cancellation. Cancellations can be done in person or by phone only during office hours. Cancellations made by voicemail are not valid. Cancellations made outside of office hours must be made by email to register@cornerstonestudio.ca. Cancellations made less than 48-hours in advance will not be credited.
• All fees are non-refundable. 
• Missed classes will not be made up.
• Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
• Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable.
• Other cancellations made by The Cornerstone Studio will be made-up or credited appropriately.