Policies

Adult Class Pre-Registration Policy

  • Pre-registration for Adult classes is highly encouraged, but is not mandatory.
  • Class sizes are limited, therefore registration shall be conducted on a first-come, first-served basis, in the order by which the registrations are received.
  • How to Pre-Register:
  • Pre-registration can be made online through the portal on the Cornerstone Studio website, or by e-mailing register@cornerstonestudio.ca
  • TELEPHONE PRE-REGISTRATION SHALL NOT BE PERMITTED
  • If a minimum of 3 participants have not pre-registered for a morning class by 6pm the evening prior, THE CLASS WILL BE CANCELLED.
  • If a minimum of 3 participants have not pre-registered for an evening class by 10am on the same day, THE CLASS WILL BE CANCELLED.
  • If a class is cancelled:
  • If less than 3 participants are enrolled in a class by the deadlines listed above, an e-mail shall be sent out to all members and class card holders indicating that the class has been cancelled, by the following times:
  • Morning Classes: cancellation email will be sent by 8 PM the evening prior
  • Evening classes: cancellation email will be sent by 2PM on the day of.

How to Cancel your class after Pre-Registration: 

  • If a participant has pre-registered for a class, but needs to cancel or change their enrolment, they do so only by emailing register@cornerstonestudio.ca. No penalty will be charged, should the client’s cancellation email be sent by the deadlines below:
  • Morning Classes: email cancellation must be sent by 6 PM the evening prior.
  • Evening classes: email cancellation must be sent by 10 AM on the morning of.
  • Any attempt to cancel by means of communication other than e-mail will not be accepted.
  • Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.

Late Cancellations or No Shows:

  • If a client’s class cancellation email is not received by the listed deadlines above, a penalty fee will be charged to the client, as listed below:

DROP IN CLASSES OR CLASS CARDS:

  • Cancellations made past the deadline, or no shows will be charged the full amount of their class.
  • INTRO PASS HOLDERS, UNLIMITED MEMBERSHIPS OR FITNESS CHALLENGERS:
  • Cancellations made past the deadline, or no shows will be charged $5.00 per class.

GENERAL POLICIES

  • Class Cards, Monthly Memberships, and Drop in Classes 
  • A two (2) week unlimited introductory class card shall expire two weeks from its date of purchase. A five (5) class card shall expire three (3) months from its date of purchase. A ten (10) class card shall expire six (6) months from its date of purchase. A twenty (20) class card shall expire twelve (12) months from its date of purchase. 
  • Any cancellations due to illness shall comply with the illness policy outlined above.

1 Month Memberships 

  • Participants who register for the Unlimited One (1) Month Class Membership an drop into an unlimited number of adult classes.
  • All fees are subject to 13% HST.
  • All fees are non-refundable or transferrable.
  • All pre-registration and cancellations shall comply with the policies outlined above.
  • Any cancellations due to illness shall comply with the illness policy outlined above.

6 Month Memberships

  • Clients who register for the Unlimited Class Membership can drop into an unlimited number of adult classes. 
  • By purchasing a six (6) month membership, the participant shall agree to and accept all of the terms of the membership contract, and be bound by those terms for the duration of the membership contract. The membership contract shall be in force for six (6) months from the Contract Start Date. The contract cannot be cancelled during the six (6) month period. 
  • By entering a six (6) month membership, the participant agrees to pay the Cornerstone Studio a monthly membership fee of $169.00 per month, which shall be automatically charged via the participant’s pre-authorized credit card.
  • All fees are subject to 13% HST.
  • All fees are non-refundable or transferrable.
  • Payment of the monthly membership fee by any means other than the participant’s credit card shall not be permitted.
  • If a credit card payment is declined, the participant shall be notified of the missed payment, and a 5-day grace period shall be given during which point the participant must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.
  • Any cancellations due to illness shall comply with the illness policy outlined above.
  • The contract can be put on hold once for a minimum of 7 days, and a maximum of 2 weeks. The number of days held, will be added to as additional time at the end of the six (6) month contract.
  • All pre-registration and cancellations shall comply with the policies outlined above.
  • Any cancellations due to illness shall comply with the illness policy outlined above.

12 Month Memberships

  • Clients who register for the Unlimited Class Membership can drop into an unlimited number of adult classes. 
  • By purchasing a twelve (12) month membership, the participant shall agree to and accept all of the terms of the membership contract, and be bound by those terms for the duration of the membership contract. The membership contract shall be in force for twelve (12) months from the Contract Start Date. The contract cannot be cancelled during the twelve (12) month period.
  • By entering a twelve (12) month membership, the participant agrees to pay the Cornerstone Studio a monthly membership fee of $129.00 per month, which shall be automatically renewed via the participant’s pre-authorized credit card.
  • All fees are subject to 13% HST.
  • All fees are non-refundable or transferrable.
  • Payment of the monthly membership fee by any means other than the participant’s credit card shall not be permitted.
  • If a credit card payment is declined, the participant shall be notified of the missed payment, and a 5-day grace period shall be given during which point the participant must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.
  • Any cancellations due to illness shall comply with the illness policy outlined above.
  • The contract can be put on hold for a minimum of 7 days, and a maximum of 4 weeks. The number of days held, will be added to as additional time at the end of the twelve (12) month contract.
  • All pre-registration and cancellations shall comply with the policies outlined above.
  • Any cancellations due to illness shall comply with the illness policy outlined above.

General Studio Policies

  • The Cornerstone Studio is built around creating a safe and happy space for each and every person who steps inside the door. We ask that everyone adopts The Cornerstone Studio spirit, and treat others the way they would want to be treated. If a participant ever feels that a safe and welcoming environment is not being maintained, please speak to a staff member.
  • The Cornerstone Studio is not liable for any injury that may occur during a participant’s time spent at the studio. 
  • The Cornerstone Studio is not responsible for lost, stolen or damaged items.
  • The Cornerstone Studio reserves the right to refuse service and deny entry.
  • The use of cameras or electronic devices is forbidden in the dressing rooms or during class. Mobile phones must be set to silent mode or turned off during class time. 
  • Food and beverages (with the exception for water) are not permitted in any studio at any time. The Cornerstone Studio is not a guaranteed peanut/nut-free environment.
  • Gum chewing is not permitted in class at any time.

General Adult class Policies

  • All fees are subject to 13% HST.
  • All fees are non-refundable or transferrable.
  • The Cornerstone Studio accepts Mastercard, Visa, Debit, and Cash.
  • All adult fitness and dance classes are designed for participants 18 years of age or older. Participants who are 15-17 years of age may request to participate in an adult fitness class, however one personal training assessment with a Cornerstone Studio trainer must be completed before being deemed eligible to participate, alongside a signed Parental waiver by a parent or guardian.
  • All Cornerstone Studio Trainers have the right to deny a participant from enrolling in or continuing any fitness program, should they believe a participant’s health and/or medical condition prohibits or hinders their own physical safety in any way, or the safety of others.
  • The Cornerstone Personal Trainer has the right to deny any student from continuing in any fitness class, and make personal training sessions mandatory, if at any time they feel that the participants’ health/ medical medical condition, or physical considerations prohibit them from proper and safe participation in the physical group training regiments.
  • The Cornerstone Studio reserves the right to place a participant in a specific class, to ensure appropriate skill and fitness level.

Participant Expectations

  • Participants must arrive a minimum of 5 minutes prior to class wearing appropriate athletic attire. Late entry will not be permitted.
  • All fitness classes require clean, indoor, non-marking shoes, with exception to Stretch & Tone Barre and Core Blast classes.
  • The Cornerstone Studio reserves the right to withdraw registration for inappropriate or offensive behaviour.

Registration

  • Bookings for personal training or private dance lessons can be made in advance, in person, by phone during office hours, or by emailing register@cornerstonestudio.ca, pending trainer and instructor availability.
  • Bookings are not considered complete until payment is received, registration forms are signed and all waivers are submitted.
  • The Cornerstone Studio reserves the right to cancel classes at any time.
  • The Cornerstone Studio reserves the right to decline re-enrolment.
  • It is your responsibility to keep the office up to date with all phone, email, emergency contact and billing information.

Fees and Payments

  • Payments for personal training and private dance lessons are due in full at the time of the booking.
  • All fees are subject to 13% HST.

All fees are non-refundable. Cheques cannot be accepted for personalized classes.

  • If a credit card payment is declined, a 5-day grace period will be placed during which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.

Cancellation policies

  • All fees are non-refundable. Withdrawals made within The Cornerstone cancellation guidelines are subject to studio credit, which may be applied to other Cornerstone services (such as registration in another class or session) or can be applied to services for another family member.
  • Missed classes will not be made up. Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
  • Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable. Other cancellations made by The Cornerstone Studio will be made-up or credited appropriately.
  • All personal training and private lesson cancellations must be made a minimum of 48-hours prior to appointment start time. Cancellations must be made through administration. Notifying the trainer directly is not considered a valid cancellation. Cancellations can be done in person or by phone only during office hours. Cancellations made by voicemail are not valid. Cancellations made outside of office hours must be made by email to register@cornerstonestudio.ca. Cancellations made less than 48-hours in advance will not be credited.

General

  • The Cornerstone Studio is not liable for injury that may occur during time spent at the studio.
  • The Cornerstone Studio is not responsible for lost, stolen or damaged items.
  • The Cornerstone Studio reserves the right to refuse service/deny entry.
  • The use of cameras or electronic devices is forbidden in the dressing rooms.
  • The use of any electronic devices is not permitted during class, and must be set to silent mode or turned off during class time.
  • Food and beverages (with the exception for water) are not permitted in any studio at any time.
  • For safety reasons, gum chewing is not permitted in class at any time.

Student Expectations

  • Please arrive a minimum of 5 minutes prior to class wearing clean, appropriate attire as outlined in the dress code. If your class requires shoes, students must have clean, indoor, non-marking shoes.
  • Youth dance students must arrive to class with hair neatly tied back off of the face.
  • The Cornerstone Studio reserves the right to withdraw registration for inappropriate behaviour, or prolonged absence from class.

Food Policy

  • The Cornerstone Studio is not a guaranteed peanut/nut-free environment.

The “Cornerstone Spirit”

  • The Cornerstone Studio is built around creating a safe and happy space for each and every person who steps inside the door. We ask that everyone adopts The Cornerstone spirit, and treats others the way they would want to be treated. If you at anytime feel that this safe environment is not being maintained, we encourage you to contact us with your concerns.

Youth Programs: Registration

  • Registration for the 2018/19 full year performance dance season will be open to families in May 2018. Registration for all full year youth performance programs will close on December 31st, 2017.
  • Registration for our short seasonal sessions closes three weeks (21 days) after the term commences.
  • Registration is not considered complete until the a payment is received, a credit card is placed on file, and registration forms, waivers and policies are signed.
  • Class sizes are limited, therefore registration is taken on a first-come-first-serve basis in the order of which they are received.
  • Students who register in a Youth Full Year program must do so with the intention of remaining in the class for it’s entirety (September- May) culminating in a end of year performance.
  • The Cornerstone Studio reserves the right to cancel, combine or alter classes if minimum class registration is not met. The Cornerstone Studio reserves the right to place a student in a specific class, to ensure appropriate skill level and class size. The Cornerstone Studio reserves the right to decline re-enrolment.
  • It is your responsibility to keep the office up to date with all phone, email, emergency contact and billing information.

Fees and Payments

  • All new registrants enrolling in all Cornerstone Studio Youth Programs are subject to a one-time non-refundable annual registration fee of $25+HST.
  • Full Year Performance lesson fees are broken up into seven payments: a $150 initial payment (due upon registration) and 6 equal monthly payments. Monthly payments are due on the following dates: September 1st, October 1st, November 1st, December 1st, January 1st, February 1st. Payments received after these dates are considered late. It is your responsibility to pay attention to these dates in detail to ensure payments are not late/ missed.
  • The recital costume fee for the full year performance program is included in the lesson fees and is non-refundable. Refunds will not be given to students who cannot attend recital or withdraw from classes.
  • Students enrolled in the full year performance program must provide a credit card to be placed on the family’s file. Payment can be made with other modes of payment (cash or debit), at any time prior to the payment due date, however if alternate payment is not received on time, the credit card on file will be charged. It is the responsibility of the client to update the credit card on file as needed.
  • All Seasonal Short Term Sessions payments must be paid in full, upon registration.
  • Parents who register for pick up, must advise the studio if their child is absent from school/not attending the pick up program, by 12pm the day of. 
  • Parents who register for pick up, are responsible for advising their child’s teacher/ school’s administrative staff of the days they will be picked up by Cornerstone staff.
  • All fees are non-refundable, non-transferrable and subject to 13% HST
  • Any cheques must be made payable to The Cornerstone Studio.
  • There is a $25 fee for all NSF cheques.
  • If a credit card payment is declined, a 5-day grace period will given, at which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.
  • Late or missed payments are subject to an administrative charge of $25.00 per payment.

Fee Discounts

  • See our Promotions page for current discount information. All discounts are applied before tax. 

Cancellation Policies

  • Classes missed by the student will not be made up. Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
  • Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable. Other cancellations made by The Cornerstone Studio will be made-up or credited appropriately.
  • All class withdrawals from the Youth Full Year program must be made in writing, and received at least 30 days in advance of the next payment date (example: The December 1st payment will not be charged if the withdrawal is received on or before November 1st).
  • The last day to withdraw from all youth programs is December 1st, 2017. If written notice is received by December 1st, the January 1st payment and all remaining payments will be void.  In fairness to the other students in the class, withdrawals will not be accepted after December 1st, 2017, as students will be working towards their recital routine. Remaining fees will be charged to students who have not withdrawn by the deadline. When the withdrawal is received in writing before the appropriate date, the remaining lesson payment will become void.
  • All Seasonal Short Term Sessions, Half Year Sessions, and Camp payments are non-refundable and non-transferrable.

Recital (Full Year Performance Program)

  • If a student is not going to be present for the end of year recital, the parent must advise the office of their absence by no later than January 1st, 2018. 
  • Parents are responsible for purchasing appropriate shoes and tights needed for the recital, as advised by the teacher. This cost is not included in the child’s class fees, and is the parent’s responsibility. 
  • Recital tickets are not included in the child’s class fees, and tickets for parents, family members or other guests must be purchased in order to see the recital. The yearly recital is extremely costly to produce, therefore ticket sales are necessary in order to cover the rental cost of the venue, staff fees, etc. 
  • All performing students must be in attendance for their dress rehearsal prior to the show, and they must arrive on time, in costume, with hair tied appropriately.

Registration

  • Registration is not considered complete until payment is received, registration forms are signed and all waivers are submitted.
  • Class sizes are limited, therefore registration is taken on a first-come-first-serve basis in the order of which they are received.
  • The Cornerstone Studio reserves the right to cancel, combine or alter camps if minimum class registration is not met.
  • The Cornerstone Studio reserves the right to place a student in a specific camp, to ensure appropriate skill level and class size.
  • It is your responsibility to keep the office up to date with all phone, email, emergency contact and billing information.

Fees and Payments

  • Payments are due in full upon registration, and are non-refundable.
  • All fees are subject to 13% HST.

Cheques will not be accepted for camp enrolment.

  • If a credit card payment is declined, a 5-day grace period will be placed during which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.

Cancellation Policies

  • All fees are non-refundable. Missed classes will not be made up. Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
  • Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable. Other cancellations made by The Cornerstone Studio will be made-up or credited appropriately.