Policies

General

  • The Cornerstone Studio is not liable for injury that may occur during time spent at the studio.
  • The Cornerstone Studio is not responsible for lost, stolen or damaged items.
  • The Cornerstone Studio reserves the right to refuse service/deny entry.
  • The use of cameras or electronic devices is forbidden in the dressing rooms.
  • The use of any electronic devices is not permitted during class, and must be set to silent mode or turned off during class time.
  • Food and beverages (with the exception for water) are not permitted in any studio at any time.
  • For safety reasons, gum chewing is not permitted in class at any time.

Student Expectations

  • Please arrive a minimum of 5 minutes prior to class wearing clean, appropriate attire as outlined in the dress code. If your class requires shoes, students must have clean, indoor, non-marking shoes.
  • Youth dance students must arrive to class with hair neatly tied back off of the face.
  • The Cornerstone Studio reserves the right to withdraw registration for inappropriate behaviour, or prolonged absence from class.

Food Policy

  • The Cornerstone Studio is not a guaranteed peanut/nut-free environment.

The “Cornerstone Spirit”

  • The Cornerstone Studio is built around creating a safe and happy space for each and every person who steps inside the door. We ask that everyone adopts The Cornerstone spirit, and treats others the way they would want to be treated. If you at anytime feel that this safe environment is not being maintained, we encourage you to contact us with your concerns.

Youth Programs: Registration

  • Registration for the 2017/18 dance season will be open to families in May 2017. Registration for all youth programs will close on October 31st, 2017.
  • Registration is not considered complete until the initial payment is received, a credit card is placed on file, and registration forms, waivers and policies are signed.
  • Class sizes are limited, therefore registration is taken on a first-come-first-serve basis in the order of which they are received.
  • Students must register in a Youth Full Year program with the intention of remaining in the class for it’s entirety (September- May) culminating in a end of year performance.
  • The Cornerstone Studio reserves the right to cancel, combine or alter classes if minimum class registration is not met. The Cornerstone Studio reserves the right to place a student in a specific class, to ensure appropriate skill level and class size. The Cornerstone Studio reserves the right to decline re-enrolment.
  • It is your responsibility to keep the office up to date with all phone, email, emergency contact and billing information.

Fees and Payments

  • All new registrants enrolling in Youth Full Term Programs are subject to a one-time non-refundable annual registration fee of $25+HST.
  • Lesson fees are broken up into seven payments: a $150 initial payment (due upon registration) and 6 equal monthly payments. Monthly payments are due on the following dates: September 1st, October 1st, November 1st, December 1st, January 1st, February 1st. Payments received after these dates are considered late. It is your responsibility to pay attention to these dates in detail to ensure payments are not late/ missed.
  • All fees are non-refundable, non-transferrable and subject to 13% HST
  • The recital costume fee is included in the lesson fees and are non-refundable. Refunds will not be given to students who cannot attend recital or withdraw from classes.
  • A credit card must be presented upon registration, to be placed on the family’s file. Payment can be made with other modes of payment (cash or debit), at any time prior to the payment due date, however if alternate payment is not received on time, the credit card on file will be charged. It is the responsibility of the client to update the credit card on file as needed.
  • Any cheques must be made payable to The Cornerstone Studio.
  • There is a $25 fee for all NSF cheques.
  • If a credit card payment is declined, a 5-day grace period will given, at which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.
  • Late or missed payments are subject to an administrative charge of $25.00 per payment.

After School Program & 8 Week Session Classes

  • All payment for After School Program sessions and 8 Week session classes must be paid in full, upon registration and are non-refundable and non-transferrable. 
  • Parents of After School Program students must advise the studio if their child is absent from school/not attending the pick up program, by 12pm the day of. 
  • Parents of After School Program students are responsible for advising their child’s teacher/ school’s administrative staff of the days they will be picked up by Cornerstone staff.
  • Discounts do not apply to 8 Week Session classes and After School Programs. 
  • Classes missed by the student will not be made up, and are non-refundable.
  • Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable. 

Fee Discounts

  • See our Promotions page for current discount information. All discounts are applied before tax. For the Healthy family discount, The Cornerstone Studio defines a “family” as up to two guardians or partners and their children.

Cancellation Policies

  • Classes missed by the student will not be made up. Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
  • Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable. Other cancellations made by The Cornerstone Studio will be made-up or credited appropriately.
  • All class withdrawals for Youth Full Year programming must be made in writing, and received at least 30 days in advance of the next payment date (example: The December 1st payment will not be charged if the withdrawal is received on or before November 1st).
  • The last day to withdraw from all youth programs is December 1st, 2017. If written notice is received by December 1st, the January 1st payment and all remaining payments will be void.  In fairness to the other students in the class, withdrawals will not be accepted after December 1st, 2017, as students will be working towards their recital routine. Remaining fees will be charged to students who have not withdrawn by the deadline. When the withdrawal is received in writing before the appropriate date, the remaining lesson payment will become void.

Recital

  • If a student is not going to be present for the end of year recital, the parent must advise the office of their absence by no later than January 1st, 2018. 
  • Parents are responsible for purchasing appropriate shoes and tights needed for the recital, as advised by the teacher. This cost is not included in the child’s class fees, and is the parent’s responsibility. 
  • Recital tickets are not included in the child’s class fees, and tickets for parents, family members or other guests must be purchased in order to see the recital. The yearly recital is extremely costly to produce, therefore ticket sales are necessary in order to cover the rental cost of the venue, staff fees, etc. 
  • All performing students must be in attendance for their dress rehearsal prior to the show, and they must arrive on time, in costume, with hair tied appropriately.

General Studio Policies

  • The Cornerstone Studio is not liable for injury that may occur during time spent at the studio, and are not responsible for lost, stolen or damaged items.
  • The Cornerstone Studio reserves the right to refuse service/deny entry.
  • The use of cameras or electronic devices is forbidden in the dressing rooms or during class, and must be set to silent mode or turned off during class time.
  • Food and beverages (with the exception for water) are not permitted in any studio at any time. The Cornerstone Studio is not a guaranteed peanut/nut-free environment.
  • For safety reasons, gum chewing is not permitted in class at any time.

Client Expectations

  • Please arrive a minimum of 5 minutes prior to class wearing clean, appropriate attire as outlined in the dress code. If your class requires shoes, students must have clean, indoor, non-marking shoes.
  • The Cornerstone Studio reserves the right to withdraw registration for inappropriate behaviour.
  • The Cornerstone Studio is built around creating a safe and happy space for each and every person who steps inside the door. We ask that everyone adopts The Cornerstone spirit, and treats others the way they would want to be treated. If you at anytime feel that this safe environment is not being maintained, we encourage you to contact us.

General Adult class Policies

  • All fees are subject to 13% HST.
  • All fees are non-refundable.
  • Cheques cannot be accepted for class cards or drop in classes. The Cornerstone Studio accepts Mastercard, Visa, Debit, and Cash.
  • Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
  • All adult fitness classes are for students 18 years of age or older. Students aged 15-17 may request placement in an adult class, however they must complete one personal training appointment with a Cornerstone Studio trainer before admission into an adult class may be granted. Once the student receives approval by the trainer, they may join the fitness class with a signed parental waiver.
  • The Cornerstone Personal Trainer has the right to deny any student from continuing in any fitness class, and make personal training sessions mandatory (if the information provided by the students on the application form, or other health considerations prohibit them from proper and safe participation in the physical training regiments).
  • Class sizes are limited, therefore registration is taken on a first-come-first-serve basis in the order of which they are received.
  • The Cornerstone Studio reserves the right to cancel, combine, or alter classes if minimum class registration is not met.
  • The Cornerstone Studio reserves the right to place a student in a specific class, to ensure appropriate skill level and class size. The Cornerstone Studio reserves the right to decline re-enrolment. 

Reservations/ Cancellations

  • Reservations can be made up to 12-hours in advance, either in person, by phone during office hours, or by emailing register@cornerstonestudio.ca. Client reservations made with less than 12-hours notice of the desired class cannot be guaranteed, and will be taken on a first come first serve basis.
  • Reservations may be cancelled by email to info@cornerstonestudio.ca, or by calling (416) 519-0890 at least 12 hours prior to the start of any class. Failure to do so will result in the client being charged for any missed classes. Yearly, monthly, and two-week pass-holders will lose one day from their package for failure to cancel on time.
  • Cancellations made outside of office hours must be made by email to register@cornerstonestudio.ca and must be made with 12 hours notice.

Drop In Classes and Class Cards

  • 5 class cards have a 3-month expiry, 10 class cards have a 6-month expiry, 20 class cards have a 12-month expiry and 2 week unlimited introductory class cards have a 2-week expiry from the date of purchase.

1 Month Membership and 1 Class per Week Members

  • Clients who register for the Unlimited 1Month Class Membership must enrol in a minimum of 2 classes per week. Clients can then drop into an unlimited number of adult classes above and beyond their 2 registered programs.
  • One Class per week members are not permitted to make up missed classes. 

6 Month Memberships

  • Clients who register for the Unlimited Class Membership must enrol in a minimum of 2 classes per week. Clients can then drop into an unlimited number of adult classes above and beyond their 2 registered programs.
  • Reservations can be made up to 12-hours in advance, in person, by phone during office hours, or by emailing register@cornerstonestudio.ca. Client reservations made with less than 12-hours notice of the desired class cannot be guaranteed, and will be taken on a first come first serve basis.
  • Contract is in force for 6 months, commencing from the Contract Start Date. The contract cannot be cancelled during the 6-month period.
  • The client agrees to pay The Cornerstone Studio monthly recurring fees as follows: Auto Renew Membership for $149.00 via Client authorized automatic credit card.
  • Payment in monthly increments by any means other than Client’s credit card is not permitted.
  • If a credit card payment is declined, a 5-day grace period will be placed during which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.

12 Month Memberships

  • Clients who register for the Unlimited Class Membership must enrol in a minimum of 2 classes per week. Clients can then drop into an unlimited number of adult classes above and beyond their 2 registered programs.
  • Contract is in force for 12 months commencing from the Contract Start Date, with automatic renewal for subsequent months. The contract cannot be cancelled during the 12 month period.  Automatic renewal can be cancelled after the twelve month contract has been fulfilled by either the client (in writing to register@cornerstonestudio.ca) or The Cornerstone Studio, with notification of 30 days in advance of the next billing date.
  • The client agrees to pay The Cornerstone Studio monthly recurring fees as follows: Auto Renew Membership for $109.00 via Client authorized automatic credit card.
  • Payment in monthly increments by any means other than Client’s credit card is not permitted.
  • If a credit card payment is declined, a 5-day grace period will be placed during which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.

Registration

  • Bookings for personal training or private dance lessons can be made in advance, in person, by phone during office hours, or by emailing register@cornerstonestudio.ca, pending trainer and instructor availability.
  • Bookings are not considered complete until payment is received, registration forms are signed and all waivers are submitted.
  • The Cornerstone Studio reserves the right to cancel classes at any time.
  • The Cornerstone Studio reserves the right to decline re-enrolment.
  • It is your responsibility to keep the office up to date with all phone, email, emergency contact and billing information.

Fees and Payments

  • Payments for personal training and private dance lessons are due in full at the time of the booking.
  • All fees are subject to 13% HST.

All fees are non-refundable. Cheques cannot be accepted for personalized classes.

  • If a credit card payment is declined, a 5-day grace period will be placed during which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.

Cancellation policies

  • All fees are non-refundable. Withdrawals made within The Cornerstone cancellation guidelines are subject to studio credit, which may be applied to other Cornerstone services (such as registration in another class or session) or can be applied to services for another family member.
  • Missed classes will not be made up. Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
  • Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable. Other cancellations made by The Cornerstone Studio will be made-up or credited appropriately.
  • All personal training and private lesson cancellations must be made a minimum of 48-hours prior to appointment start time. Cancellations must be made through administration. Notifying the trainer directly is not considered a valid cancellation. Cancellations can be done in person or by phone only during office hours. Cancellations made by voicemail are not valid. Cancellations made outside of office hours must be made by email to register@cornerstonestudio.ca. Cancellations made less than 48-hours in advance will not be credited.

Registration

  • Registration is not considered complete until payment is received, registration forms are signed and all waivers are submitted.
  • Class sizes are limited, therefore registration is taken on a first-come-first-serve basis in the order of which they are received.
  • The Cornerstone Studio reserves the right to cancel, combine or alter camps if minimum class registration is not met.
  • The Cornerstone Studio reserves the right to place a student in a specific camp, to ensure appropriate skill level and class size.
  • It is your responsibility to keep the office up to date with all phone, email, emergency contact and billing information.

Fees and Payments

  • Payments are due in full upon registration, and are non-refundable.
  • All fees are subject to 13% HST.

Cheques will not be accepted for camp enrolment.

  • If a credit card payment is declined, a 5-day grace period will be placed during which point the client must settle their balance. If payments have not been made within the 5-day grace period, a $25 late fee will be charged.

Cancellation Policies

  • All fees are non-refundable. Missed classes will not be made up. Cancellations due to illness/ injury will require a dated physician’s note, and will be dealt with on a case-to-case basis.
  • Classes cancelled by The Cornerstone Studio due to Acts of God are non-refundable. Other cancellations made by The Cornerstone Studio will be made-up or credited appropriately.